FAQs

ORDERING

What if I need to change my order?
If you would like to change your order and it has not yet been processed, please email info@bristol-studio.com. Once your order has been prepped for shipping, it cannot be changed. 

An item I want is sold out. When will it become available again?
Please inquire with our team –– info@bristol-studio.com.

I received a damaged product. What should I do?
Please send photos and email us with a description of the damaged product at info@bristol-studio.com as soon as you receive your order.

How do I find out when new styles are releasing and when?
You can stay updated with our latest releases by signing up for our newsletter or by following us on social media here.

SHIPPING

When will my order ship?
Orders ship within 2-3 business days unless otherwise specified, pending availability and credit card verification. During promotional periods, this may take up to 3-5 business days. You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact info@bristol-studio.com. Please note, we do not ship on weekends or holidays. For more information on our shipping policy, please visit our shipping page.
 
Do you ship to P.O. boxes?
Unfortunately, we are unable to ship to post office (P.O.) boxes, APO, or FPO addresses.

Will I have to pay sales tax?
All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other US states will not be subject to any sales tax.

Where does my order ship from?
All orders are shipped from our facility in Los Angeles, California.

Do you ship internationally?
Currently we are not offering international shipping. Please email the team with any questions –– info@bristol-studio.com

My tracking information states that my order was already delivered but I have not received it. What does this mean?
Please email info@bristol-studio.com. We will do our best to resolve the issue as quickly as possible. 


RETURNS/EXCHANGES

How do I return an item from my order?
Please email our team –– www.info@bristol-studio.com. Return requests will be reviewed and we will respond within within 24-48 hours. We accept items in new condition with the original tags attached for a full refund, exchange or store credit. You have 15 days from the date you receive your shipment to return your items.   

SALES

Can I return items purchased during seasonal sale periods?
Items purchased during seasonal sale periods are eligible for store credit only. Store credit will be issued via a gift card.
 
Can I return final sale items?
Items marked final sale cannot be returned or exchanged.
 
GARMENT CARE

How do I care for the items that I purchased?
Each style has special care instructions attached to the garment and on the product detail section of our website. Please follow these instructions carefully. If you have any questions regarding garment care, please reach out to us at info@bristol-studio.com.